A published policy means the hotel’s dog rules are clearly written down and publicly available before you book. It must reflect how the hotel operates, not informal assurances, marketing language, or what staff might say on the day.
Published Policy refers to a formally stated rule or set of conditions relating to the acceptance of dogs that is made publicly available by an accommodation provider, as used within the Dog Friendly Standard (RDFS-01). A published policy is one that can be accessed by prospective guests in advance of booking, is expressed in clear and unambiguous terms, and represents the provider’s normal and intended operating position, rather than informal practice, marketing language, or ad-hoc communication.