Effective Date: 18 March 2026
These Terms of Use govern your access to and use of Rochdog, operated by Ranked By Roch Ltd. By accessing or using Rochdog in any capacity, you agree to be bound by these terms in full. If you do not agree, do not use Rochdog.
Rochdog is a service operated by Ranked By Roch Ltd, Company Registration No. 16104091, registered in England & Wales. Our registered address is College House (2nd Floor), 17 King Edwards Road, Ruislip, London HA4 7AE, United Kingdom. You can reach us by email at info@rochdog.com or by telephone at +44 1992 364007. References to "we", "us", or "our" in these terms mean Ranked By Roch Ltd.
By creating an account, accessing, or using Rochdog, you confirm that you have read and understood these Terms of Use, that you are at least 18 years of age, that you have the legal capacity to enter into a binding agreement, and that you are not prohibited from using Rochdog under any applicable law. If you are using Rochdog on behalf of a business or organisation, you confirm that you have authority to bind that entity to these terms.
You must be at least 18 years old to use Rochdog. We do not knowingly permit minors to register or use the service. If we become aware that a user is under 18, we reserve the right to suspend or terminate that account immediately.
You are responsible for keeping your login credentials confidential, for all activity that occurs under your account, and for notifying us promptly at info@rochdog.com if you suspect unauthorised access. We reserve the right to suspend or terminate your account if we believe your credentials have been compromised or your account is being used fraudulently.
You agree to use Rochdog only for lawful purposes and in accordance with these terms. You must not use Rochdog in any way that violates any applicable UK or international law or regulation, submit false, misleading, or fraudulent information, attempt to gain unauthorised access to any part of Rochdog or its infrastructure, introduce viruses, malware, or other harmful code, scrape, crawl, or extract data from Rochdog without our prior written consent, use Rochdog to harass, harm, or deceive other users or third parties, impersonate any person or entity, or use the service in any manner that could damage, disable, overburden, or impair it. We reserve the right to investigate any suspected breach of this section and to take appropriate action, including suspension or termination of access.
We will use reasonable skill and care in providing Rochdog. We aim to keep the service available and accurate, but we do not guarantee that Rochdog will be uninterrupted, error free, or available at all times, that information provided through the service is complete, accurate, or up to date, or that the service will meet your specific requirements. We reserve the right to modify, suspend, or discontinue any part of Rochdog at any time. Where we discontinue a material feature or the service entirely, we will give you reasonable notice where practicable.
All content, trademarks, logos, software, and materials on Rochdog are the property of Ranked By Roch Ltd or our licensors and are protected by UK and international intellectual property law.
This includes, without limitation, the Rochdog Dataset, being the compiled collection of hotel and accommodation data gathered, verified, and maintained by Ranked By Roch Ltd, whose selection, arrangement, verification, and aggregation constitute a protected database under the Copyright and Rights in Databases Regulations 1997 and original work under the Copyright, Designs and Patents Act 1988. It includes the Roch Dog Friendly Standard (RDFS-01), our proprietary rating and certification methodology encompassing all scoring criteria, weightings, thresholds, grade definitions, and certification requirements. It includes all Rochdog scores, rankings, and grades, being all ratings, scores, grades from A+ through F, rankings, and certification statuses produced by applying our methodology to hotel data, which constitute our editorial work product. It includes KALI (K9 Aligned Lodging Inspector), our proprietary automated verification system including its design, methodology, outputs, and all data generated by it. It includes the Rochdog name, logo, and brand, which are trademarks of Ranked By Roch Ltd.
You may not use, copy, reproduce, distribute, modify, extract, re-utilise, or create derivative works from any Rochdog content, including any part of the dataset, any ratings or scores, or any output of our verification systems, without our prior written consent. Nothing in these terms grants you any right, title, or interest in our intellectual property. Extraction and re-utilisation of a substantial part of the Rochdog Dataset is prohibited. Repeated or systematic extraction of insubstantial parts of the dataset that cumulatively amounts to extraction of a substantial part is also prohibited, whether such extraction is manual or automated.
Rochdog is an independent rating and certification service. We assess hotels and accommodation providers based on publicly available information and our proprietary methodology. This process does not require the prior consent, cooperation, or participation of any hotel or accommodation provider. Hotels are rated because they operate as consumer facing businesses and publish information about their services to the public. This is consistent with the longstanding and lawful practice of independent rating agencies, consumer guides, food critics, travel reviewers, and editorial publications worldwide.
We collect publicly available information about hotels from open sources including hotel websites, online travel agencies, booking platforms, public directories, social media profiles, and publicly accessible review sites. We access this information in the same manner as any member of the public. We do not bypass access controls, paywalls, or authentication systems. We also use proprietary automated verification systems to collect and cross-reference publicly available hotel data at intervals to ensure accuracy and detect inconsistencies.
Rochdog ratings, scores, grades, and certification statuses are the independent editorial opinion of Ranked By Roch Ltd. They are not endorsements, guarantees, or statements of fact. They represent our honest assessment based on verifiable underlying facts, evaluated against objective criteria applied consistently across all rated properties.
Hotels may not demand the alteration, suppression, or removal of their rating, score, or grade. Hotels may not claim that their rating constitutes defamation where it is an honest opinion based on publicly available facts. Hotels may not use legal threats or commercial pressure to attempt to influence their rating. Hotels may not represent themselves as Rochdog certified or use Rochdog branding without a current, valid certification agreement.
Hotels may contact us at info@rochdog.com to report factual inaccuracies in the data we hold about their property, and may apply for certification through our standard certification process.
If a hotel believes that the factual data underlying its rating contains an error, it may submit a correction request to info@rochdog.com. Requests must identify the specific data point believed to be incorrect and provide verifiable evidence of the correct information, such as a link to the hotel's current published policy. We will investigate correction requests in good faith and will update verified factual errors. A factual correction may or may not result in a change to the property's rating or grade. Correction of underlying data does not entitle a property to any particular score, and we are under no obligation to change a rating as a result of a correction request. We will not enter into correspondence regarding editorial judgements, scoring methodology, or grade thresholds.
Certification and ranking are separate. All hotels within our dataset receive a rating and grade based on publicly available information, regardless of whether they have any commercial relationship with us. Certification is an optional, paid programme that provides additional recognition to properties meeting the Roch Dog Friendly Standard (RDFS-01). A hotel's ranking and grade are determined independently of its certification status.
Certification is granted at our sole discretion based on compliance with RDFS-01. We reserve the right to revoke certification, remove properties from our listings, or downgrade ratings at any time if a property fails to meet or maintain the required standard. Payment of certification fees does not influence, guarantee, or entitle a property to any particular rating, grade, or ranking position. Certified properties are assessed using the same methodology and criteria as all other properties. There is no preferential treatment in scoring.
Where Rochdog allows you to submit, upload, or share content, you retain ownership of that content. By submitting content, you grant us a non-exclusive, worldwide, royalty free licence to use, store, display, and distribute that content as necessary to provide the service. You are solely responsible for any content you submit. You must not submit content that is unlawful, defamatory, obscene, infringing of third party rights, or otherwise objectionable. We reserve the right to remove any content that violates these terms or that we deem inappropriate, without prior notice.
To the fullest extent permitted by applicable law, Rochdog is provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, including but not limited to fitness for a particular purpose, accuracy or completeness of any information provided through the service, or that use of the service will be uninterrupted or error free. Nothing in these terms excludes or limits any warranty that cannot lawfully be excluded or limited under the Consumer Rights Act 2015 or any other applicable UK law.
To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use Rochdog. Our total aggregate liability to you for any claim arising out of or relating to these terms or your use of Rochdog shall not exceed the greater of the total fees paid by you to us in the 12 months preceding the claim, or one hundred pounds sterling (£100).
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited under the Consumer Rights Act 2015 or any other applicable UK law.
Rochdog may contain links to third party websites or integrate with third party services. We are not responsible for the content, privacy practices, or terms of any third party. Links do not constitute endorsement. You access third party services at your own risk.
You agree to indemnify and hold harmless Ranked By Roch Ltd and its directors, employees, and affiliates from and against any claims, liabilities, losses, damages, and costs, including reasonable legal fees, arising from your breach of these Terms of Use, your violation of any applicable law or regulation, or your submission of content that infringes the rights of any third party.
Your use of Rochdog is subject to our Privacy Policy, which is incorporated into these terms by reference. By using Rochdog, you acknowledge that you have read and understood our Privacy Policy.
We may update these Terms of Use from time to time. We will notify you of material changes by updating the effective date at the top of this page and, where appropriate, by email or in-service notice. Continued use of Rochdog after changes take effect constitutes acceptance of the updated terms. If you do not accept the updated terms, you must stop using Rochdog.
We may suspend or terminate your access to Rochdog at any time if we reasonably believe you have breached these terms or for any other legitimate operational reason. We will give you reasonable notice where practicable, unless the breach is serious or immediate action is required. You may terminate your account at any time by contacting us at info@rochdog.com. Termination does not affect any rights or obligations that arose before the date of termination.
These Terms of Use are governed by the laws of England and Wales. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where you are a consumer resident in Scotland or Northern Ireland, in which case you may also bring proceedings in your local courts.
If any provision of these terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions shall continue in full force and effect.
These Terms of Use, together with our Privacy Policy, constitute the entire agreement between you and Ranked By Roch Ltd with respect to your use of Rochdog. They supersede all prior agreements, representations, or understandings, whether oral or written, relating to the same subject matter.
For any questions or concerns regarding these Terms of Use, contact Ranked By Roch Ltd at College House (2nd Floor), 17 King Edwards Road, Ruislip, London HA4 7AE, United Kingdom, by email at info@rochdog.com, or by telephone at +44 1992 364007.
*Rochdog™ is a trademark of Ranked By Roch Ltd. All rights reserved.*