Privacy Policy

Effective Date: January 1st 2024

Ranked By Roch LTD ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal data when you use our website ("Website") and your rights under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

1. Data Controller

The data controller responsible for your personal data is:

Ranked By Roch LTD, 17 King Edwards Road, HA4 7AE, London, United Kingdom
[email protected]

2. Data We Collect

We may collect the following categories of personal data:

Information You Provide: Name, email address, phone number, billing information, and any other data you submit when using our Website, contacting us, or making bookings.
Automatically Collected Information: IP address, browser type, operating system, geographic location, and Website usage data through cookies and similar technologies.
Third-Party Data: Information from third-party service providers (e.g., payment processors) as necessary to provide services.

3. How We Use Your Data

We process personal data for the following purposes:

To provide and improve the Website’s functionality.
To process bookings, payments, and other transactions.
To respond to your inquiries and provide customer support.
To send marketing communications, subject to your preferences.
To enforce our Terms of Service and protect our legal rights.
To comply with legal obligations and respond to lawful requests from authorities.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases for processing your personal data:

Performance of a Contract: When processing is necessary to fulfill our contractual obligations to you.
Consent: When you have given explicit consent for specific purposes (e.g., receiving marketing communications).
Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving services, preventing fraud, or maintaining security.
Legal Obligation: When processing is necessary to comply with a legal obligation.

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect Website usage data and improve user experience. You can control your cookie preferences through your browser settings or our cookie management tool.

For detailed information, please refer to our Cookie Policy.

6. Sharing Your Data

We do not sell your personal data. However, we may share your data with the following parties:

Service Providers: Third-party vendors who assist in providing Website services, payment processing, and analytics.
Legal Authorities: When required by law or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. After this period, data will be securely deleted or anonymized.

8. Your Rights

Under UK GDPR, you have the following rights:

Access: Request access to your personal data.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your data, subject to certain conditions.
Restriction: Request restriction of processing.
Portability: Request transfer of your data to another controller.
Objection: Object to processing based on legitimate interests or for marketing purposes.
Withdraw Consent: Withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise your rights, contact us at [email protected].

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or disclosure. However, no system can guarantee absolute security.

10. International Transfers

If we transfer your personal data outside the UK, we ensure an adequate level of protection by implementing appropriate safeguards, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

11. Children’s Privacy

The Website is not directed at children under the age of 16, and we do not knowingly collect personal data from children. If we become aware of such data being collected, we will delete it promptly.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on the Website with the effective date.

13. Contact Us

For questions or concerns about this Privacy Policy, please contact:

Ranked By Roch LTD, 17 King Edwards Road, HA4 7AE, London, United Kingdom
[email protected]

By using the Website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.